Privacy Policy

1. Introduction

Welcome to MedyXO (“we”, “our”, “us”).

At MedyXO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, use our platform, book or participate in online medical consultations, or interact with our services.

MedyXO provides a platform that helps doctors and patients schedule and connect through secure video consultations, share medical documents, and manage consultation-related activities across different time zones.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information depending on how you interact with MedyXO.

A. Personal Information

When you contact us, register your interest, or use our services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Business or clinic name
  • Professional details, where applicable
  • Information submitted through contact forms or other communication channels

B. Medical and Health-Related Information

When doctors and patients use MedyXO for consultations, we may collect or process health-related information, including:

  • Medical history and patient records
  • Previous prescriptions and medical reports
  • Diagnostic reports and medical images
  • Documents uploaded before or during consultations
  • Information shared by patients with healthcare professionals
  • Consultation-related information required to facilitate appointments

We recognize that medical information is sensitive and take appropriate measures to protect it. Such information is processed only for legitimate purposes connected with facilitating consultations and providing the platform’s services.

C. Consultation and Booking Information

To facilitate online consultations, we may collect:

  • Doctor and patient details
  • Consultation booking dates and times
  • Time zone information
  • Consultation plans and available call credits
  • Booking confirmations and status
  • Unique consultation links and access PINs

D. Technical and Usage Information

When you visit our website or use our platform, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Website pages visited
  • Date and time of access
  • General usage and interaction information

This information helps us maintain website functionality, improve user experience, and monitor platform performance and security.

3. How We Use Your Information

MedyXO may use the collected information for the following purposes:

  • To respond to enquiries and requests submitted through our website.
  • To facilitate doctor-patient video consultations.
  • To schedule and manage consultation appointments.
  • To send booking confirmations and consultation invitations.
  • To generate and manage secure consultation access links and PINs.
  • To enable patients to upload medical documents and share them with the intended healthcare professional.
  • To help doctors access relevant patient-provided documents before or during consultations.
  • To manage consultation plans and call credits.
  • To provide customer support and resolve technical issues.
  • To improve website performance, platform functionality, and user experience.
  • To maintain security and prevent unauthorized access or misuse.
  • To comply with applicable legal and regulatory requirements.

We do not use medical information for unrelated marketing purposes.

4. Sharing of Information

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share relevant information in the following circumstances:

Healthcare Professionals: Patient-provided information and medical documents may be made accessible to the doctor or healthcare professional associated with the relevant consultation.

Technology and Service Providers: We may work with trusted third-party providers for website hosting, cloud storage, email delivery, video conferencing, payment processing, analytics, and other technical services necessary to operate MedyXO.

Legal and Regulatory Requirements: We may disclose information when required by applicable laws, legal proceedings, regulatory authorities, or valid government requests.

Business Transfers: In the event of a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred subject to appropriate confidentiality and legal safeguards.

Any third-party service providers processing personal information on our behalf are expected to handle it in accordance with applicable contractual and legal requirements.

5. Medical Information and Confidentiality

MedyXO understands the importance of protecting personal health information.

Medical documents uploaded by patients are intended to be shared with the doctor associated with the relevant consultation.

Our platform uses unique consultation links and six-digit PIN-based access to help restrict access to consultation sessions and associated documents.

Users should:

  • Share consultation links and PINs only with their intended recipients.
  • Avoid sharing confidential medical information through unsecured communication channels.
  • Ensure that uploaded documents belong to the intended patient.
  • Notify us promptly if they suspect unauthorized access to their consultation information.

While we implement reasonable security measures, no online platform or method of electronic transmission can be guaranteed to be completely secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and understand visitor interactions.

Cookies may help us:

  • Remember certain website preferences.
  • Understand website traffic and visitor behaviour.
  • Analyze website performance.
  • Improve navigation and user experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionalities.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.

Medical records and consultation-related documents may be retained for the period necessary to provide the relevant services and meet applicable legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal retention obligations.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

  • Access restrictions and authorization controls.
  • Secure consultation links and PIN-based access.
  • Appropriate data storage and transmission safeguards.
  • Monitoring for suspicious activity.
  • Measures to maintain the confidentiality of patient documents.

However, no method of internet transmission, electronic storage, or security system is entirely risk-free. We cannot guarantee absolute security of information transmitted or stored through online services.

9. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

  • The right to request access to your personal information.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of personal information, subject to legal retention requirements.
  • The right to withdraw consent where processing is based on consent.
  • The right to object to or restrict certain types of data processing.
  • The right to raise concerns or submit privacy-related complaints.

To exercise these rights, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

10. Third-Party Websites and Services

Our website or platform may contain links to third-party websites or integrate services provided by external technology providers.

These third parties operate under their own privacy policies and terms of service. MedyXO does not control their independent privacy practices.

We encourage users to review the privacy policies of third-party services before sharing personal information with them.

11. Children’s Privacy

MedyXO does not knowingly collect personal information directly from children without appropriate authorization or consent from a parent or legal guardian, where required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable legal requirements, we will take reasonable steps to address the matter.

12. International Data Transfers

MedyXO may facilitate consultations between doctors and patients located in different countries.

As a result, personal information may be processed or transferred across international borders through our platform or third-party service providers.

Where applicable, we take reasonable steps to ensure that such transfers comply with relevant data protection laws and appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage users to review this page periodically to stay informed about how their information is handled.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Website: https://www.medyxo.com/

Email:   [email protected]

We will make reasonable efforts to review and respond to privacy-related enquiries within the timeframes required by applicable laws.